New York, NY (April 14, 2008) – Michael C. Fina, a leading provider of employee recognition solutions, announced today the appointment of Steven Linn to the post of Chief Operating Officer (COO). Linn joined Michael C. Fina in 2007 as vice president of operations.
“Essentially from day one, Steve was performing on the level of a COO,” said Charles Fina, executive vice president, Michael C. Fina. “Steve’s leadership and focus on driving customer experience told us it was the right time to formally establish the role within our company. Steve has effectively instilled a culture of leadership and accountability within the operations organization. More importantly, he has ensured that each customer’s experience is an owned responsibility between sales and other operation elements of the company,” added Fina.
Among Linn’s chief accomplishments is the development of a Customer Experience organization that comprises all elements of customer support, from program set-up and administration to recipient support, and customer relationship management. In just one year, the new organization improved Michael C. Fina’s on time performance, quality of presentation of anniversary materials and overall customer satisfaction.
In his new role of Chief Operating Officer, Steve will broaden his strategic responsibility and continue to focus on customer experience as a key driver of Michael C. Fina’s success.
Steve is a graduate of the United States Military Academy at West Point, with a B.S. in Economics and has an M.B.A from Pace University. He resides in Northern NJ with his wife Kim and two teenage children.
ABOUT MICHAEL C. FINA
As a family owned and operated business since 1935, Michael C. Fina offers cost-effective, state-of-the-art recognition solutions to multi-national corporations, with a strict focus on world-class customer service.
Michael C. Fina, headquartered in New York, is the fastest growing employee recognition company in North America. Known for their exceptional quality products and services, many Fortune 500 companies rely on their programs. Michael C. Fina’s dedication to perfecting the way employee recognition programs are implemented sets them apart from their competition. For more information about Michael C. Fina employee recognition programs call (800) 999-3462 or visit www.mcfawards.com.
