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Customer Care
Since 1935, responsiveness to our customers has been critical to our success. Our customer care teams are intensely trained on the extensive requirements of each customer's recognition program. We know that every successful recognition program must be supported by a group of dedicated people who are focused on the successful celebration of your employee's anniversaries and achievements.
Key Components of Customer Care:
- Dedicated Customer Care Representative
- Commitment to first call resolution
- All e-mails and voice mails returned within 4 business hours
- Supervision of expedited shipments
- Real time database management
- Quality Assurance and Quality Improvement measurements
- Program Success Statistics
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